> For the complete documentation index, see [llms.txt](https://docs.barchata.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.barchata.com/07-support/index.md). # Support ## We Are Here to Help **General inquiries and sales:** **Support:** **Response time:** Within one business day *** ## Frequently Asked Questions ### For Venue Owners **How do I sign up for BarChata Biz?** Visit [biz.barchata.com](https://biz.barchata.com) and create your account. Setup takes less than 5 minutes. **Which POS systems does BarChata support?** BarChata currently integrates with Square. Contact us at if you use a different POS system. **Can I cancel my subscription?** Yes. Monthly subscriptions can be cancelled at any time with no penalty. Annual subscriptions are non-refundable. **How do I connect my Square account?** From your BarChata Biz dashboard, go to Integrations and click Connect Square. The process takes under 2 minutes. **What happens to my data if I cancel?** Your data is retained for 30 days after cancellation. You may request a full export before cancellation. ### For Consumers **How do I download BarChata Social?** Search for BarChata on the App Store or visit barchata.com. Android coming soon. **How do I earn Hearts?** Check in at participating venues through the BarChata Social app. Hearts are awarded automatically after each verified visit. **My Hearts are not showing. What do I do?** Contact with your account email and visit details. We will investigate within one business day. **How do I delete my account?** Contact with your account email and we will process your deletion request within 5 business days. ### For Partners **How do I apply to become a partner?** Visit [partners.barchata.com](https://partners.barchata.com) and submit your application. We review all applications within 48 hours. **When are commissions paid?** Commissions are paid monthly after the qualifying period is complete. Full details are provided upon application approval. **I referred a venue but it is not showing in my dashboard. What do I do?** Contact with the venue name and your referral details. *** *BarChata Corp — Toronto, Ontario, Canada* *barchata.com* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.barchata.com/07-support/index.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.